PRIVACY POLICY

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 Last updated: August 2026

Golden Yarns respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Golden Yarns collects, uses, stores and protects personal information when you visit our website, contact us, engage our services or otherwise interact with us.

 1. Information we collect

We may collect personal information that you provide directly to us, including:

• Your name
• Email address
• Phone number
• Organisation and job title
• Information submitted through our website or contact forms
• Information you provide when enquiring about or engaging our services
• Communications and correspondence with us
• Any other information you choose to provide

We may also automatically collect limited information when you use our website, such as your IP address, browser type, device information, pages visited and website usage data.

 2. How we collect information

We may collect personal information when you:

• Contact us by email, phone or through our website
• Submit an enquiry or contact form
• Engage Golden Yarns to provide services
• Subscribe to communications or updates
• Attend an event, meeting or consultation with us
• Interact with our website or digital content

Where appropriate, we may also receive information from publicly available sources, professional networks, referrals or third-party service providers.

 3. How we use your information

We may use your personal information to:

• Respond to enquiries and communicate with you
• Provide and manage our services
• Develop proposals and manage client relationships
• Deliver communications, insights or updates you have requested
• Improve our website, services and client experience
• Manage our business and administrative requirements
• Comply with legal and regulatory obligations
• Protect our business, clients and systems from fraud, misuse or security threats

We will only use personal information for purposes reasonably connected with why it was collected, or where otherwise permitted or required by law.

 4. Client confidentiality

Our work may involve access to confidential, commercially sensitive or reputation-sensitive information.

Golden Yarns takes the confidentiality of client information seriously. Information provided to us as part of an engagement will be handled with appropriate care and will not be disclosed to third parties except where necessary to provide the agreed services, where authorised by the client, or where required by law.

Where we engage trusted suppliers or service providers to support our work, we take reasonable steps to ensure information is handled appropriately.

5. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services, including:

• Technology, website and hosting providers
• Professional advisers
• Contractors or specialist service providers assisting with client work
• Analytics, communications or marketing platforms
• Government, regulatory or law enforcement authorities where required by law

We do not sell your personal information.

6. Data security

Golden Yarns takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we take appropriate precautions, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted through the internet.

7. Cookies and website analytics

Our website may use cookies and similar technologies to understand how visitors use the site, improve its functionality and measure website performance.

Third-party analytics or website services may also collect information in accordance with their own privacy policies.

You can usually control or disable cookies through your browser settings, although doing so may affect some website functionality.

8. Marketing communications

If you choose to receive news, insights or other marketing communications from Golden Yarns, we may use your contact details for this purpose.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

9. Overseas disclosure

Some technology and service providers used by Golden Yarns may store or process information outside Australia.

Where this occurs, we take reasonable steps to work with reputable providers and ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

10. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

11. Third-party websites

Our website may contain links to external websites or services. Golden Yarns is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The current version will be published on our website with the date it was last updated.

13. Contact us

If you have a question about this Privacy Policy, how we handle personal information, or would like to make a privacy-related request or complaint, please contact:

Golden Yarns
Email: https://goldenyarn.com.au/

Website: louise@goldenyarn.com.au